Shipping policy


Processing Time

  • All orders are processed within 2–4 business days after payment is confirmed.

  • Customized watches may take longer depending on the level of customization. We’ll notify you if additional time is required.

Shipping Rates & Estimated Delivery Times

We ship internationally with trusted carriers. Rates are calculated at checkout based on your location.

  • Domestic Shipping (Canada & U.S.): Estimated 5–10 business days

  • International Shipping: Estimated 10–20 business days (varies by region)

Important: Delivery times are estimates only and are not guaranteed. Actual delivery time may vary due to courier delays, customs processing, weather, or other factors outside Eternhora’s control.

Tracking Your Order

Once your order is shipped, you’ll receive an email with your tracking number. You can use this to monitor your delivery status.

Duties & Taxes

  • International customers are responsible for any customs duties, VAT, or import taxes applicable in their country.

  • Eternhora is not responsible for delays due to customs clearance.

Shipping Errors or Lost Packages

  • If your order arrives damaged or is lost in transit, please contact us at support@eternhora.com within 7 days of delivery date (or expected delivery date).

  • We’ll assist in filing claims with the courier, but Eternhora is not liable for delays or losses caused by courier services or customs.

Wrong Address Disclaimer

  • Customers are responsible for providing the correct shipping address.

  • If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend the package.